Support
Stuck? Here are the usual suspects. Still stuck? Email support@replace-me.invalid and a human will reply.
How do I turn on automatic tracking?
Automatic tracking needs iOS 18 or later. In the app, go to Settings → Mode & apps → Allow Screen Time access, then pick your problem apps. You can review the permission later in iOS Settings → Screen Time → Apps with Screen Time Access. On older iOS versions, or if you’d rather not connect Screen Time, Frank uses a quick daily check-in instead.
Why are the numbers approximate?
Apple doesn’t give apps exact usage minutes. Frank is told when you cross limits (15 minutes, 30 minutes, an hour…), so its numbers are “at least” values. Your exact totals are in iOS Settings → Screen Time.
The roasts are too much.
Settings → Tone lets you go softer instantly. Mercy mode gives you 24 hours of kindness. Long-press a roast notification and tap “Too harsh” and the app offers you a softer tone. Ratings of lines based on your Screen Time stay on your phone; ratings of other lines are sent to us to improve the writing.
I get too many (or too few) notifications.
Settings → Notifications sets your quiet hours, a daily cap and which reminders you get. Notifications are optional: the app works without them.
How do I turn off analytics?
Settings → Privacy & data. Analytics never include Screen Time data or the numbers you type in. Details are in the privacy policy.
I bought something. How do I restore or cancel it?
Purchases are billed by Apple. To restore them on a new phone, use “Restore purchases” in Settings. To cancel a subscription: iOS Settings → your name → Subscriptions. Deleting the app or your account does not cancel it.
How do I delete my account and data?
In the app: Settings → Account → Delete account. It deletes your data from our servers immediately and resets the app. Screen Time data was never on our servers; deleting the app removes it from your phone.
Pre-launch note: deleting your analytics profile and purchase record with the account runs on our server once its keys are configured; see the privacy policy.
Can I get a copy of my data?
Yes. Use the export in Settings → Privacy & data, or email us from the address your account uses (with Sign in with Apple’s Hide My Email, include the relay address shown in Settings → Account).
Is there an Android version?
Not yet. Join the waitlist on the home page and we’ll let you know.
Contact
Email: support@replace-me.invalid